Website
Registered details
UK Regulator
Governing Law
No Liability/No offer
3rd party links
Consumer Credit Act
Annual Equivalent Rate (AER)
Home Loans
Risk Warnings
Coutts ISAs and PEPs
Coutts Dealing & Custody Service
Financial Services Compensation Scheme
Coutts Complaint handling policy
Financial Ombudsman Service
Banking and Business Banking Codes
US Residents
AirMiles
Currency Charge Cards
Research and Analysis
Copyright
Internet Monitoring
Call monitoring
Coutts & Co Branch and Representative Offices
Conflicts Management Policy
3rd party products and services
Before using this site, you should read the following important information relating to it. This information governs your use of this site and, by using it, you agree to be bound by our terms. If you do not agree please exit this website immediately. The contents of this website, including these terms, are subject to change by us without notice.
The products and services are not offered to any person or entity in any jurisdiction where the advertisement, offer or sale of such products and services is restricted or prohibited by law or regulation or where any Coutts office would be subjected to any registration or licensing requirement.
This website is designed to be accessed through its principal product home pages and such other pages as we may decide. If you access the site through individual pages directly, which are not designed for this purpose, you may not see important information which is relevant to a full understanding of our products and services. In addition to this Important Information page, you will be referred on certain site pages to read “Important Information”. These will contain important product details and relevant legal or regulatory information and must be read together with the relevant site pages.
All references on this website to Coutts are to Coutts & Co unless stated to the contrary.
Certain aspects of Coutts & Co’s service may be performed through, or with the support of, different members of The Royal Bank of Scotland (‘RBS’) Group, of which Coutts & Co is a member.
Coutts & Co is registered in England No. 36695. Registered office: 440 Strand, London WC2R 0QS. Registered VAT number: GB 243852752.
Coutts Finance Co is registered in England No. 908417. Registered office: 440 Strand, London, WC2R 0QS.
This website is issued by Coutts & Co, which is authorised and regulated by the Financial Services Authority.
The Financial Services Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS. Tel: +44 (0)20 7676 1000. Fax: +44 (0)20 7676 1099. Website: www.fsa.gov.uk
Coutts & Co is entered in the Financial Services Authority Register under Firm Reference Number 122287. The Financial Services Authority Register can be accessed at www.fsa.gov.uk/register
This website shall be governed by and construed in accordance with English law and is subject to the exclusive jurisdiction of the English courts. The information, products and services referred to on this website are not directed at any person or entity in any jurisdiction or country outside those where services may lawfully be offered by Coutts & Co and purchased by a visitor to this website.
No LiabilityThe information on this website is provided “as is” and has been compiled in good faith to provide information about Coutts and its products and services. It is believed to be correct, but we cannot guarantee the accuracy, timeliness, or completeness of any such information. Coutts shall not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or reliance on the information contained on this website.
Before acting on any information obtained from this website you should check it by calling your local Coutts office.
Nothing contained on this website constitutes investment, legal, tax or other advice and is not to be relied on in making an investment or other decision. You should obtain relevant and specific professional advice before making any investment decision.
Coutts reserve the right to modify, suspend, or discontinue this website or any part of it, with or without notice, at any time, and shall not be liable to you or to any third party for any such modification, suspension or discontinuance of this website.
Coutts shall not be liable for any losses or damages of any kind arising out of your use or inability to use this website, or in connection with any error, omission, or defect contained on this website. Furthermore, Coutts accepts no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.
Access to and use of this website is at your sole risk and Coutts does not warrant that the use of this website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.
There is no exclusion of duties or liabilities under the Financial Services and Markets Act 2000, or any conduct of business rules which Coutts are bound to comply with. There is no attempt to exclude liability for death, personal injury, or fraudulent misrepresentation.
Nothing on this website should be construed as a solicitation or offer, or recommendation, to buy or sell securities or any other investment or banking product, or to provide any investment advice or service.
This website contains hypertext links to other websites which are hosted and maintained by third parties and which are not, or may not be, regulated by the Financial Services Authority. When you activate any of these links you leave the Coutts website and we have no control over the content or security of any such site. You use such links entirely at your own risk and Coutts accept no responsibility or liability for the content, use, or availability of such websites or for any loss or damage, however arising, as a result of their use.
Consumer Credit ActUnder the terms of the Consumer Credit Act 1974, for credit facilities you should be aware of the following:
- Over 18s only
- Written quotations available
- Security may be required
- Overdrafts are repayable on demand
The Annual Equivalent Rate (AER) represents the annual rate effectively received by the client if interest at the gross rate applied during a year remained in the account and itself earned interest. As every advertisement for a savings product, where a rate is displayed, will contain an AER, you will be able to compare more easily what return you can expect from your savings over time.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
CHANGES IN THE EXCHANGE RATE MAY INCREASE THE STERLING EQUIVALENT OF YOUR DEBT.
Sterling mortgage loans are provided by Coutts Finance Co, a wholly owned subsidiary of Coutts & Co. Non-sterling mortgage loans are provided by Coutts & Co. Both Coutts & Co and Coutts Finance Co are authorised and regulated by the Financial Services Authority. Over 18s only. Written quotations available. Security required. An acceptable life assurance policy may also be required.
Past performance is not necessarily a guide to future performance.
The value of investments, and the income from them, can go down as well as up, and you may not recover the amount of your original investment.
Where an investment involves exposure to a foreign currency, changes in rates of exchange may cause the value of the investment, and the income from it, to go up or down.
Any tax reliefs referred to on this website are those available under current legislation, which may change, and their availability and value will depend on your individual circumstances.
In the case of some investments, you should be aware that there is no recognised market for them and that it may therefore be difficult for you to deal in them or to obtain reliable information about their value or the extent of the risks to which they are exposed.
Certain investments carry a higher degree of risk than others and are, therefore, unsuitable for some investors. Before contemplating any transaction, you should consider whether you require financial advice, which we would be pleased to provide upon request.
Whilst a portfolio of investments specially selected to meet your requirements can be expected to perform in a broadly similar way to the market as a whole, some divergence will be experienced, especially over the short to medium term.
Before contemplating any transaction in a Coutts Investment Programme, you should have read the prospectus relating to the relevant investment programme and consulted your financial adviser. Series 2 units are available only to advisory and discretionary investment management clients of companies in the RBS Group. The Coutts Investment Programmes are recognised by the Financial Services Authority under Section 264 of the Financial Services and Markets Act 2000.
With regard to currency accounts, there is an exchange rate risk if the currency is not the depositor’s reference currency.
Coutts & Co is authorised and regulated by the Financial Services Authority. Coutts ISAs and PEPs are managed on behalf of Coutts & Co by National Westminster Bank Plc. For regulatory reasons, the contract to manage your ISA and/or PEP is with National Westminster Bank Plc, which is authorised and regulated by the Financial Services Authority.
Coutts Dealing & Custody Service
This is an execution only dealing service. We will not provide investment advice to you. Accordingly, when giving orders or instructions to us, you must rely upon your own judgement and in every case the transaction will be your responsibility.
Financial Services Compensation Scheme
Coutts & Co is a member of the Financial Services Compensation Scheme. Compensation payments under the scheme are limited as follows:
- Deposits – maximum £31,700 per person (100% of the first £2,000 and 90% of the next £33,000). Most depositors, including individuals and small firms, are covered. Deposits denominated in all currencies are treated alike.
- Insurance – the first £2,000 of an insurance claim or policy is covered in full, plus 90% of the next £20,000. (Compulsory insurance is covered in full.)
- Investments – maximum £48,000 per person (100% of the first £30,000 and 90% of the next £20,000).
None of the overseas companies performing functions relating to the Coutts Investment Programmes, and none of the overseas Coutts companies is an Authorised Person subject to the rules and regulations made under the Financial Services and Markets Act 2000 for the protection of investors. Compensation under the Financial Services Compensation Scheme will not be available in respect of business transacted with them.
The UK Financial Services Compensation Scheme is not applicable to deposits held outside the UK.
The Financial Services Compensation Scheme can be contacted by telephone on 020 7892 7300 or by writing to Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, 1 Portsoken Street, London, E1 8BN.
Coutts Complaint handling policy
At Coutts & Co, we place great importance on providing the highest standards of service to our clients.
However, we recognise that occasionally we do make mistakes. In these instances, we encourage our clients to advise us of their complaints so that we have the opportunity to put matters right.
We aim to get your complaint resolved as quickly as possible by staff with the right experience, knowledge and authority.
We want to:
- make it easy for you to raise your complaint;
- listen to your complaint;
- consider your suggestions for how we can put matters right;
- make sure you are satisfied with how your complaint was handled;
- be polite, efficient and fair in all of our dealings with you.
This page explains what to do if you have a complaint about our services. It also outlines the timescales you should expect for resolving complaints and who to contact if you are not satisfied with our response.
How and where to complain
If you are not satisfied with any aspect of our service or products, please advise your private or commercial banker or relationship manager in person, in writing, by telephone or email.
If your complaint relates to your private banker, your commercial banker or your relationship manager their Client Group Head or the Head of Commercial Banking. Their details are available on request by calling 020 7753 1000.
How long will it take?
Our aim is to address any concerns as soon as possible and within the regulatory guidelines. The timescales we will adhere to are detailed below;
Five days
If we have been unable to resolve your complaint by the end of the following business day, we will write to you within five business days to:
- acknowledge receipt of your complaint;
- tell you who is dealing with your complaint;
- tell you how long we expect to take to resolve it.
Four weeks
In the majority of cases, we will be able to resolve your complaint within four weeks. If we have not resolved it within four weeks, we will contact you to update you and tell you how much longer we expect it will take to resolve.
Eight weeks
In exceptional circumstances, where your complaint is particularly complex, matters may take longer than eight weeks to resolve. If this occurs, you will be advised in writing what investigation has taken place and you will be provided with a reason as to why the complaint has not been resolved.
Additionally, you will be provided with a realistic timescale as to when a final response can be expected. We will also provide details of the Financial Ombudsman Service and how you may ask them to look into your complaint.
What to do if you are unhappy with our response If you are not satisfied with our action or our explanation, you can ask for your complaint to be reviewed at a higher level within Coutts & Co.
Your complaint will then be re-investigated fully and we will aim to reply within ten business days of the date we receive your query. If the investigation is likely to take more time, we will keep you informed of the progress we are making.
What happens if we cannot reach agreement
Coutts & Co is a member of the Financial Ombudsman Service and, if we cannot reach agreement with you, we will send you a 'final response' letter. This will clearly set out Coutts & Co's position with regard to your complaint and will also advise you how to contact the Financial Ombudsman Service to request them to review your case if you feel it appropriate.
You will receive a copy of their leaflet and will have six months from the date of our 'final response' letter to ask them to carry out a review.
The Financial Ombudsman Service
The Financial Ombudsman Service acts independently of Coutts & Co and provides a service as an unbiased adjudicator. The Ombudsman works under 'Terms of Reference' which allow him to deal with complaints about most types of banking/investment business from most types of clients.
However, there are certain types of complaint and clients the Ombudsman cannot deal with, including the following:
- a matter that has not caused financial loss or material inconvenience or distress;
- matters that have been (or are being) dealt with by a court;
- the way in which Coutts & Co used its commercial judgement. For example, whether or not to give someone an account, a loan or a credit card - and the terms applied, unless there was maladministration (which includes a material mistake, undue delay, improper discrimination or failure to follow correct procedures);
- fees or interest that are charged properly under the terms of an account;
- where the complaint is from a business, whose annual turnover is £1 million or more;
- where the complaint is from a charity, whose annual income is £1 million or more;
- where the complaint is from a trustee of a trust, where the net asset value is £1 million or more.
The address to write to is:
The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR
Telephone: 0845 0801800
Website: www.financial-ombudsman.org.uk
Email: enquiries@financial-ombudsman.org.uk
Coutts & Co and Coutts Finance Co are covered by the Financial Ombudsman Service.
Banking and Business Banking Codes
Coutts & Co in the UK subscribes to the Banking Code and the Business Banking Code. A copy of each Code is available on request at our offices or by post. Alternatively, you can download a copy by clicking on the appropriate link below:
The Banking Code
The Business Banking Code
Compliance with the Codes is monitored by the Banking Code Standards Board.
Investment services for residents of the USA can be provided. Please speak to your Private Banker for more information.
Air Miles and the flying boat logo are the trademarks of Air Miles International Trading B.V. Air Miles are issued and held subject to the Air Miles Customer and booking terms and conditions. The Air Miles Travel Company is the trading name of Air Miles Travel Promotions Limited.
Coutts US Dollar and Euro Charge Cards are provided by The Royal Bank of Scotland International Limited trading as Coutts.
Coutts is a registered trading name of The Royal Bank of Scotland International Limited. Registered office: 71 Bath Street, St Helier, Jersey JE4 8PJ. Regulated by the Jersey Financial Services Commission for carrying on banking and investment business. Licensed by the Isle of Man Financial Supervision Commission for banking and investment business. Business address: Coutts House, Summerhill Road, Onchan, Isle of Man IM3 1RB. Copies of the most recent audited accounts are available for inspection on request. Deposits made with the Isle of Man office of The Royal Bank of Scotland International Limited trading as Coutts are covered by the Depositors Compensation Scheme contained in the Banking Business (Compensation of Depositors) Regulations 1991, as amended.
The research and analysis on this website has been procured, and may have been acted upon, by Coutts & Co and connected companies for their own purposes, and the results are being made available to you on this understanding. Neither Coutts & Co nor any connected company represents that such information is accurate or complete, nor accepts responsibility for any direct or indirect or consequential loss suffered by you or any other person as a result of your acting, or deciding not to act, in reliance upon such research and analysis. Any company in the RBS Group, its clients, and officers may have a position or engage in transactions in any of the securities mentioned.
Coutts & Co undertakes investment research in respect of equity investments primarily for internal use in the portfolio management process. Upon request, some of this research material may be made available to existing investment management clients at the discretion of the relevant private banker. In accordance with the requirements of the Financial Services Authority, Coutts & Co has in place a Conflicts Management Policy in respect of the research process.
Click here to read the Conflicts Management Policy or contact your private or commercial banker.
You may use information on this site for your own personal reference only. You may reproduce this information in hard copy solely for your personal use. The information may not otherwise be reproduced, stored, distributed, or transmitted to any other person or incorporated in any way into another document or other material unless you first get our written permission.
To maintain the security of its systems, protect its staff and detect fraud and other crimes, the RBS Group (of which Coutts is a part) reserves the right to monitor all internet communications, including web and e-mail traffic, into and out of its domains. Such monitoring includes, but is not limited to, checks for viruses and other malignant code, criminal activity and use or content which breaches the Group’s internal policies. The RBS Group also reserves the right not to deliver any communication that breaches its internal policies.
Coutts & Co Branch and Representative Offices
Coutts & Co (Dubai), Representative office, PO Box 42220, 1403 14th Floor Twin Towers, Baniyas Road, Deira, Dubai, UAE.
Coutts & Co (Monaco), George V, 14 avenue de Grande-Bretagne, Monte Carlo, MC98000.
Conflicts Management Policy – Investment Research
1.1 The Bank’s business model is limited to the extent described in 1.2 and 1.3 below. Accordingly it is the Bank’s view that the research material described below in 1.3 is offered on an independent and objective basis and such conflicts as may arise are effectively managed by the policies set out in 1.4 – 1.8, in accordance with the requirements of the Financial Services Authority (FSA).
1.2 The nature of the Bank’s business model is such that that the bank does not :-
- trade for its own account
- engage in corporate finance activities, or
- act as a Retail Service Provider/Market Maker.
1.3 The Bank produces research, in respect of individual equities, based upon approved brokers’ research and available market information. This material is, in appropriate circumstances, available to clients upon request.
In addition the Bank publishes, on a regular basis, in promotional/presentational material, historic performance figures in respect of the Coutts Group’s collective investment schemes(funds), which include unregulated funds e.g.alternative investment strategies.
1.4 The Bank operates policies of Chinese Walls and independence, which are designed to restrict the flow of information and ensure the impartiality of the research analysts e.g.
- equity research material is produced within the Research Department, which is physically, separate from, and has a separate reporting line from the private banking area and the portfolio advisors which are responsible for client relationships.
- equity research is produced solely from approved brokers’ research and available market information.
- staff are required to be independent when advising clients, i.e. to disregard any relationship or competing interest of which they are aware, and which could conflict with the Bank’s responsibility to its clients.
- research analysts are free to express their own views in research material, free from the influence or editorial control by subject companies, or by staff in any other area of the Bank.
- selection and monitoring of the investment advisers to the Coutts funds and alternative investment strategies is carried out by Royal Bank of Scotland
Asset Management (RBSAM) which is an independent company within the Royal Bank of Scotland group. - the net asset value of these funds and strategies is subject to independent annual audit and historic performance figures are subject to review by the Bank’s Product Marketing Department.
1.5 The Bank has strict policies in respect of receiving gifts and inducements from suppliers of services and also in respect of personal account share dealing by members of staff. In particular, staff are forbidden, by the Coutts Group Staff Share Dealing Rules, to deal ahead of the publication of research material.
1.6 The remuneration policy in respect of Research staff is such that there is no link between pay and reward of such staff and the volume of business transacted by the Bank.
1.7 It is one of the Bank’s objectives that all communication with clients is conducted in a manner, which is clear, fair and not misleading.
1.8 The Bank has in place a clear code of conduct for staff, which outlines the principles that staff are required to adhere to in their dealings and relationships with clients.
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3rd party products and services
This website may contain representations regarding third party products or services and/or links to third party sites. Coutts & Co does not endorse, is not responsible for, and makes no warranty (express or implied) in relation to the content, accuracy, availability, quality or reliability of any such products, services and/or sites.
